Bicycle Warehouse is a great online store if you are looking for a large selection of those out of the ordinary bikes such as tandem, electric and three wheelers. They are also only one of two online bike shops we reviewed that carry an impressive selection of women’s bikes.
As we mentioned above, Bicycle Warehouse seems to have caught onto the niche of women riders by providing a Women’s category with bikes and accessories. While other sites did sell biking products for women, Bicycle Warehouse is the only online store we found to really single out this important category of customer.
The site has drop down menus both on the left side bar and at the top that seem to work to a disadvantage as there are so many product categories, some even with subcategories. Search boxes are provided to assist in what you're looking for by product and brand. However, dividing the product categories up would simplify the search process altogether.
A Special Order section at the bottom of the site provides a unique feature that allows you to gain access to an extra 25,000 items in addition to the site’s web catalog. This feature is actually offered through a Bicycle Warehouse parts and accessories supplier, Quality Bicycle Products, but products are ordered through the Bicycle Warehouse website.
As with many of the other sites we reviewed, an e-mail sign up feature is available that will send out notices of sales, rides and events. What sets this e-mail feature apart from the rest of the crowd is that Bicycle Warehouse will select one customer a month from their new e-mail subscriber list to receive a $250 gift card.
A feature we have not seen on other sites is an option for free financing through CitiFinancial. This is an especially beneficial option considering making a large and expensive bike purchase can be made more easily with financing options.
Web specials including closeout products at discounted prices round out the great features at Bicycle Warehouse.
Payment and shipping are important features when ordering a bike online. Bicycle Warehouse came up short in these areas and did not provide the details and information we found in other areas of their site.
The payment forms that are accepted are located on the sidebar, but we were unable to find any additional information on payment. Unlike other sites that provide detailed charts of shipping times and charges, Bicycle Warehouse fails to give much needed shipping information. While they do give a few details of their domestic and international shipping policies, we were unable to find what carriers they use and if expedited shipping is available. A button at the top of the site states that free shipping is available on orders of $100 or more.
Bicycle Warehouse states that they stand behind what they sell. They offer a 30 day money back guarantee and offer price matching on identical items.
Customer service can be reached for questions by calling a toll free number or through e-mail.
Bicycle Warehouse provides a niche in online bike sales by offering a large selection of women’s bicycles. While their bike and accessories selection rivaled that of other online stores, the lack of features such as an organized shipping chart and FAQ section place the site at a disadvantage for easy navigation.