PROS / JensonUSA has a large selection of specialty bikes and custom kits available.
CONS / We would have liked a live chat option for support.
VERDICT / The simple website and specialty bikes cater to all.
JensonUSA is the bike shop that bike enthusiasts will love to search. With a huge selection of bicycles (including specialty bikes) and an easy to navigate website, JensonUSA has created a site that makes the search for the right bike both fun and user friendly. The overall variety of bikes and accessories at JensonUSA is top-notch, and the website is near-perfect. As our TopTenREVIEWS Silver Award winner, JensonUSA leads the pack of online bike sellers, just slightly behind Performance Bike in our neck-and-neck comparison. The only thing we would like to see added is live-chat support.
JensonUSA definitely has the largest online selection of specialty bikes out of all the sites we reviewed. Their large selection of complete bikes includes cyclo-cross, unicycle, xtracycle, urban, slopestyle, fixie, track, time trial and multisport.
JensonUSA also has a wide selection of riding accessories from baskets to brake pads. Their products come with detailed descriptions, product reviews, shipping and store availability information.
The product selection extends even further if you are feeling really enthusiastic about biking and want to customize your purchase. The JensonUSA Custom Build Kit program allows you to build a highly customized bike of your dreams by offering extremely competitive prices. This program wants you to match up your customization with your riding style, so the site has included a sizing chart found under the Tech Library.
The JensonUSA website is among a few sites that sticks to the basics of selling bikes and accessories. There aren’t a lot of flashy pop-ups, banners or side bar promotions. The lack of these website features would normally be a bad thing. But so many of the sites we reviewed were overkill with unnecessary features that we forgot what they were selling and what we were looking for...bikes!
The Help Desk section of the website is easy to locate. The side bar and drop down menu are easy to navigate. Two different boxes on the home page allow you to search by keyword and/or brand. However, you can refine your search 25-75 products at a time, after clicking on an item by price range, closeout and deals, product usage and most popular.
One standout feature is the Tech Library. Found under a link on the sidebar, the JensonUSA Technical Library allows you to choose a guide from the drop down menu and research a topic such as choosing the right shoes-to-wheel compatibility. Many of the technical guides from the menu include informative diagrams and pictures to assist you in choosing the best cycling products for your needs. Other features on the website that really caught our eye were the multiple offerings of specials and discounts. At the top of the site, links are provided for an Outlet Store, Closeouts, Hot Deals, New Items and Scratch and Dents. Most of these categories literally displayed hundreds of bikes and accessories you can search through to find items at up to 80% off the manufacturer’s price. You can receive additional promotion information by signing up to receive weekly notices on company specials by simply entering your e-mail address into a side bar box.
Price matching is another area that JensonUSA specializes in. Price match requests on most items can be processed instantly using their Instant Price Match feature. This is different than the price match policy of many companies in which you need to go through a customer service representative to work out the match. With JensonUSA, there's no need to call them or wait for a follow-up email. Just look for the "Price Match" link found on each product page.
Along with price matching, JensonUSA also offers 30 day price protection. If you find a lower price with a competitor within 30 days of your purchase, they’ll issue you a refund for the difference by just contacting them by phone or email.
Payment and Shipping
When making a large purchase such as a bike, the payment and shipping information a site provides can be critical. JensonUSA really comes through in both of these areas. One unique payment feature they offer is International Wire Transfer. While details of this option were not available on their website, a link was provided to contact the company for further information. Other forms of payment the company accepts includes VISA, MasterCard, Discover and American Express. Check or money order is also available if paid with a personal check or money order in US funds only.
Under the Help Desk section of the website, detailed shipping information can be found. Links on checking the status of your order, tracking an order, product availability, backorders, shipping cut off time and changing an order provide useful information.
While JensonUSA does not have live chat as some of our other highly rated sites had, they do offer multiple ways to contact them including placing an online order 24 hours a day, by phone through contacting the Customer Service Department or through their catalog.
We all know that ordering a large and pricey product by mail can be risky and may have many of us wondering if purchasing the same item through a regular brick and mortar store wouldn’t be a better way to go. You can let that stressful feeling go thanks to the JensonUSA No-Hassle 30 day satisfaction guarantee. This guarantee means you are entitled to a full refund of the original purchase price (minus shipping charges) when you return new and unused items within 30 days of the date on your invoice. This feature is important since no “test drive” of the bike you are purchasing is available.
We wanted additional details about his policy since it does specifically state the refunded item must be new and unused and it can be tough to test drive a bike without riding it around which would disqualify it from being able to be returned. We called and spoke with a customer service representative who clarified the policy after we asked about a bike not working out. She explained that as long as the bike has only been ridden minimally (pavement only) it should be eligible for a return. She did suggest however, that customers may find it useful to visit a local bike shop and get the feel for the right size and style of bike before making a purchase online.
Whether the bike doesn't fit right or it just doesn’t provide the kind of ride you were looking for, having the option of returning it is always reassuring. Unlike their competition, they do not charge a restocking fee or penalty.
JensonUSA online bike store is a site that specializes in bikes for riders looking for something more than just a bike. From their selection of uncommon styles of bikes to their customization program, the store offers a little something for everyone. The simplicity of their website was one of the reasons this store ranked so highly. It is easy to get lost in the flash and pop-ups on other bike store websites and JensonUSA proves that simple sells.