PROS / Performance Bicycle caters to kids and has standout website features.
CONS / They need to carry a few more women's bikes.
VERDICT / Performance Bicycle is the best online bike shop to meet your biking needs.
Spring is a great time of year to start researching what type of bike will be best for you this season. Whether you are an avid mountain biker or you like to take a casual spin on a beach cruiser, the bike shops we have reviewed offer a huge selection of bikes for every level of rider. In addition to bikes, we have also reviewed riding accessories and apparel to make your biking experience even better and Performance Bike is the best online store to meet your biking needs and it wins the TopTenREVIEWS Gold Award. Performance Bike has a very user-friendly website, comprehensive selection (not just of bikes, but everything else you'll need), and superior customer service. These features and more add to the overall user experience, and help solidify their top rank in our comparison.
Performance Bicycle has been in business since 1982 and their experience shows! The over twenty five years of biking experience has definitely helped the company in carrying some of the top brands and offering a huge product selection. Performance Bike has a slogan, “Where Great Rides Begin.” What better place to start your ride than to check out their selection of mountain, road, BMX, path and pavement and kids’ bikes? Each category provides a selection of bikes (ranging from 25 to over 133 in each category). You can narrow down your search by sorting by price and top sellers. The unique compare feature allows you to choose several products, click on the compare box and a side-by-side comparison of those products will be displayed.
Whether you’re a beginner or advanced rider, this site will give you the necessary information in making your purchase. The Performance Bike Buyer’s Guide and Basic Guide provide detailed information of why and how different products work. Printable PDF files provide a wealth of information including tips, tricks, pictures and diagrams on Buyer’s Guide subjects such as Winter Riding, Choosing the Right Bike and Family Cycling. You can also read up on nutrition, cycling gear, car racks and more in The Basic Guide that provides basic bike essential information. These guides are an excellent tool to utilize when making your purchase!
Performance Bike won an award for the Internet Retailer Hot 100 2010 Best Retail Websites and it’s no wonder why!
The Performance Bicycle website has many features that beat out their competitors. One unique feature is the video gallery. The gallery features how-to videos that include fitting a road bike, pre-ride check, dressing for the cold, choosing a helmet and installing a bike computer. The videos are easy to access and view and have been uploaded into YouTube format. These videos are an excellent interactive and instructional tool not found at other online biking stores. Overall, the website is easy to navigate with drop down menus and informative side bar links. Although there is a search bar at the top of the site, another search tool at the bottom allows you to find products by category or brand by simply clicking on a link. A scrolling banner towards the bottom of the site allows you to shop by numerous name brands.
Other great features include the Our Company and Guest Services section at the bottom of the site. Click on a link under the Our Company section and learn about what the company is about, view press releases, request a catalog and read through the Bike Glossary. The Bike Glossary link will take you to a web page that displays a bike photo with numbered sections explaining what and where each part of the bike is. Scroll down a little more and a Cycling Glossary will give you the biking terminology needed to know the ins and outs of your bike. Guest Services will provide you with links to Live Help, the Help Center, Online Order Forms, Recall Notices and Order Tracking. The Help Center page will also provide links to Cycling Tech Support in which an experienced technician will answer your questions via e-mail or phone five days a week. Besides a technician answering your questions, the Cycling Tech Support service includes the following:
- Instruction Manuals
- Recall Information
- Bike FAQ's
- Cycling Sizing Help
The Performance Bike Blog is another stand-out element of the website. Found under Our Company on the website, the blog offers giveaways, racing information, maintenance tips, employee profile and has Flashback Friday which features archived photos and information about the history of the company throughout the years dating all the way back to 1982. You can also follow the company on Twitter and receive updates about the latest deals.
The site is more than just a place to shop for bikes as it provides learning tools and informative buying guides. A catalog request option is available for those who want something more than the products on the website. Let’s put it this way, you won’t be disappointed after visiting the Performance Bike website!
From their online outlet, Bike Blast Deal of the Day and e-mail promotions, the slew of great features will turn you into a long term Performance Bike customer. Sign up for the Performance Bike E-list by simply entering your e-mail address and zip code and you will receive updates, special offers and more. One unique feature that will bring you even more discounts is the Team Performance Buyers Club. Members of this club receive special offers of substantial savings on current products (1 year membership fee of $29.99 will apply.)
Here a few reasons to join Team Performance:
- Earn shopper points worth 10% of item you buy from PerformanceBike.com, Performance catalog or Performance Bicycle retail stores. You can then apply your points to future purchases at Performance! It doesn't matter where you originally earned your points (web, catalog or stores); you can redeem them anywhere with Performance.
- Free 2nd Business Day Shipping Upgrade. Find something on the website or in the catalog and if it's in stock, you'll receive a free 2nd Business Day Shipping Upgrade (you only pay for standard shipping). If you order over $150, the company will ship it to your home 2nd business day FREE.
- Members get access to an exclusive members-only section of PerformanceBike.com. It's always loaded with hot, members-only sales, as well as current and past issues of eTips - the web-only newsletter of Team Performance.
Performance Bike was only one of a few websites that catered to kids’ bikes. Not only do they sell bikes, but they offer a Kids’ Bike Age and Sizing Chart to determine which bike is best for your child. From toddler tricycles to 24 inch geared bicycles, the sizing chart is a great tool to assist you in making the right purchase. The Performance Bike Kids’ Fun, Fitness and Safety Coloring Book is a fun PDF download to print for your child to get excited about riding. There is also a section for Tips on helping you and your child enjoy cycling which provides information on how to find the correct height for the seat to creating a fun riding destination for kids. The kids’ section is another great area of the website that you won’t find on many other online stores.
Payment and Shipping
Payment options at Performance Bike include check, money order, bill me later and credit card. However, information about these options was hard to locate on the website. There is no specific link to take you to the payment options. The information was found after chatting with a live representative who sent us the link.
Shipping is explained in full detail under a Shipping Info link found in the Guest Services section.
Performance Bike excels in customer service and has done so since the early beginnings of the company. They offer a 100% Satisfaction Guarantee on all products. Other equally significant services and policies like their Overnight Shipping and Price Protection Plan allow you to receive your product the next business day at the best price. Here are some reasons the customer service at Performance Bike is top notch:
- 100% Satisfaction Guarantee: If an item does not meet your expectations, Performance Bike will promptly replace it or issue a refund — whichever you prefer.
- 90-Day Low Price Promise: They will match any advertised price on the same item within 90-days of your purchase.
- Team Performance® Buyers Club: You will save even more when you join cycling's #1 buyer’s club. Members get 10% back on every purchase.
- Spin Doctor™ Services: The Performance Bike team of repair and customization specialists known as the Spin Doctors make cycling worry-free by providing expert advice on upgrades to lifetime free adjustments.
- 3 Ways to Shop: Shop nationwide at a brick and mortar stores nationwide, online at PerformanceBike.com or call 800-727-2453.
- Performance Bike representatives can be reached by phone, live chat and e-mail. We chatted with a live representative who quickly answered our questions.
Performance Bike is the top online retail store for bikes, with the best inventory and easy to use website. With so many more features than your standard online bike shop, you will definitely find what you are looking for no matter your biking level!